Introducing support.arm.com: Transforming self-service Product Support

Arm is launching a dedicated support experience designed to better serve Arm's customers and partners: support.arm.com.

The new platform improves usability, accessibility, and efficiency. It also is a major step forward in how Arm delivers product support at scale.

Why a new support website?

For the last decade, developer.arm.com has served as a central hub for a wide range of audiences, from software developers to product engineers. As Arm’s developer ecosystem has grown, delivering a single digital experience to very different user groups has become more complex.

Moving support services to support.arm.com addresses this challenge.

The strategy is simple:

• support.arm.com becomes the new, dedicated home for customers to access product technical support resources and services operated by Arm's Partner Enablement group.

• developer.arm.com will now focus exclusively on the software ecosystem and developer engagement.

This separation ensures that each audience gets a more relevant, streamlined experience.

Two platforms, two distinct audiences

support.arm.com: For Arm's Customers and Partners

Designed specifically for customers and partners, the platform provides access to:

• Product specifications and documentation

• Product downloads

• Product Training and eLearning material

• Technical support services

developer.arm.com: For Arm's software developer ecosystem

Now focused exclusively for software developers, it delivers:

• APIs, developer tools, and SDKs

• Sample code and reference applications

• Learning paths and tutorials

• Community engagement and forums

This clear separation ensures Arm's customers and our ecosystem of software developers land in the right place for their needs.

Designed around customer journeys

The new platform is built with a clear set of goals:

• Help Arm customers and partners quickly find the product they need support and resources for.

• Ensure they log in for entitlement-aware access to both non-confidential and confidential technical content, product information, and support services.

Logging users into support.arm.com unlocks a more powerful, personalized support experience:

• Access what matters: entitlement-based content tailored to their licensed or subscribed products and services.

• Confidential resources: secure access to confidential technical documentation and, if applicable, product downloads.

• Learn on demand: training and eLearning for products included in their license or subscription.

• Less noise, faster answers: only see content relevant to them.

• Support case management: quickly and simply manage their support cases and projects in a single place.

The result: a more secure, focused, and efficient way to get the support Arm's customers need.

A product-centered support experience

The Product Support page is the centralized hub for information and resources for a specific Arm product.

From a single location, users can access:

• Product specifications and documentation

• Product downloads

• On-demand training (via FUSE eLearning)

• Product security updates

• Support case management

• High-touch services, such as design reviews

This centralized approach simplifies the support journey and reduces the time needed to find critical information. 

AI-enhanced support

The new support.arm.com platforms leverages AI technologies to:

Solve customer issues faster using AI-generated answering

Transforming search results into answers by instantly generating accurate and secure responses using Arm's technical content.

Get contextual technical support with the Arm Virtual AE and FAE

The Virtual FAE, Arm’s first customer-facing AI assistant, launched in IP Explorer and later expanded to Arm Account in late 2025. With its rollout on support.arm.com, the all new Virtual AE will be available to a broader audience and connected to an even wider range of support and technical content from across Arm’s digital platforms. 

The Virtual AE helps partners find answers faster, troubleshoot issues more efficiently, and navigate complex technical information using natural language interactions grounded in Arm content. 

When is this happening?

These changes will begin to go live in July 2026. I will publish another blog post to let you know that this has happened.