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A Getting support

While this document attempts to cover as many parts of the installation, features and uses of our tool as possible, there will be scenarios or configurations that are not covered, or are only briefly mentioned, or you may on occasion experience a problem using the product.

You can contact Arm support at allinea-support@arm.com .

Please provide as much detail as you can about the scenario in hand, such as:

  • Version number of Arm Performance Reports (for example, perf-report --version) and your operating system and the distribution, for example Red Hat Enterprise Linux 6.4.

    This information is all available by using the --version option:

    
       bash$ perf-report --version 

    Arm Performance Reports
    Copyright (c) 2002-2017 Arm Limited (or its affiliates). All rights reserved.

    Version: 7.1
    Build: Ubuntu 14.04 x86_64
    Build Date: Sep 19 2017

    Licence Serial Number: see About window

    Frontend OS: Ubuntu 16.04 x86_64
    Nodes' OS: unknown
    Last connected ddt-debugger: unknown
  • The compiler used and its version number.
  • The MPI library and version if appropriate.
  • A description of the issue : what you expected to happen and what actually happened.
  • An exact copy of any warning or error messages that you may have encountered.
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