Contacting Arm Support
Please use the contact address firstname.lastname@example.org.
What information to provide
Please follow these guidelines when submitting a support query:
Make your question as clear and comprehensive as possible.
State the Arm product name(s) and revision(s). Include version information for any tools you are using.
Arm tools provide version information with the
--versionoption, for example:
For Arm Code Advisor:
$ armcadvisor --version 0.1.0-201610100000
For Arm C/C++ Compiler
$ armclang --version ARM clang version 1.3 (build number 32) (based on LLVM 5.0.0svn) Target: aarch64--linux-gnu Thread model: posix InstalledDir: /arm-hpc-compiler-1.3_Generic-AArch64_SUSE-12_aarch64-linux/bin
For Arm Fortran Compiler
$ armflang --version ARM clang version 1.3 (build number 32) (based on LLVM 5.0.0svn) Target: aarch64--linux-gnu Thread model: posix InstalledDir: /arm-hpc-compiler-1.3_Generic-AArch64_SUSE-12_aarch64-linux/bin
Include any relevant log files.
By default, Arm Code Advisor logs errors and warnings (level 1) to
stderr. Use the
--log-fileoption to redirect log output to a file. Use the
--log-leveloption to set the log level to: 0 (Errors only), 1 (level 0 plus warnings), 2 (level 1 plus informational messages), or 3 (level 2 plus debug messages).
armcadvisor analyze --log-level 3 --log-file mylogfile
For more information about obtaining diagnostic information from Arm Instruction Emulator, see Running SVE code with Arm Instruction Emulator.
- Include any relevant environment details.
Support conversations may include requests for additional information. Please be responsive to these requests should they arise.