Account FAQs

Check your email inbox for the email that contains your verification code.

The email is sent from no-reply@arm.com with this subject line: Arm Ltd account email verification code

If you cannot find your verification code email:

• Check your spam and junk folders.
• Generate another verification code email by clicking the Send new code button on the email address verification page.
• Your email server may have delayed or blocked delivery of the email. Contact your IT department to discuss the issue.

If you are sure that you have entered your verification code correctly, but are presented with an error message, this is probably because the code has expired. Each verification code expires after five minutes. Click the Send new code button to generate a new code.

Ensure that you are using the same email address that you used to register for your Arm account. If you still cannot access your account, click the Forgot your password? button at the bottom of the login screen to reset your password.

Click the Forgot your password? button at the bottom of the login screen to reset your password. You will be taken through steps including email address verification.

There are a few more things that you can try to gain access:

• Clear your browser cache.
• Make sure that you are using the latest version of your browser.
• Use a different browser.

 

If you are still having issues, email onlinesupport@arm.com.

If you need to change the phone number that is registered for multi-factor authentication, email onlinesupport@arm.com.

If the IP address that you are using does not match a registered IP address for your company, we may ask you to verify that you still have access to your company email.

If you would like to discuss your login or registration issues with someone at Arm, email onlinesupport@arm.com.