Report Security Vulnerabilities

Arm takes security issues seriously and welcomes feedback from researchers and the security community in order to improve the security of its products and services. We operate a coordinated disclosure policy for disclosing vulnerabilities and other security issues.

Security issues can be complex and one single timescale doesn't fit all circumstances. We will make best endeavours to inform you when we expect security notifications and fixes to be available and facilitate coordinated disclosure when notifications and patches/mitigations are available.

Anyone can privately report a suspected security issue to us by sending an email to support@arm.com. Details required are listed below.

We credit valid security issue submissions at https://www.arm.com/security

Reporting and Validation Process

Arm manages security vulnerabilities using a 4-stage process, derived from ISO/IEC 29147:

  1. Report.

  2. Acknowledge, evaluate and verify.

  3. Resolve.

  4. Communicate and disclose.

Report

For all security issues, contact Arm by email at support@arm.com.

Secure submission using PGP

We support and encourage secure submission of vulnerability reports using PGP, using the key below. If you would like replies to be encrypted, please provide your own public key through a secure mechanism.

support@arm.com's PGP key is:

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Information Required in submissions

For Arm products and technology

Include the following information when submitting a report about Arm products or technology:

  • A detailed description of the issue.

  • Product/technology and versions affected.

  • Where you believe the issue to be: hardware or software.

For Arm services and infrastructure

Include the following information when submitting a report concerning Arm services:

  • The IP addresses/hostnames/URLs/ports in which the issue is found.

  • The tools and methods used to confirm the issue.

  • Evidence (for example, screenshots, logs, terminal output and so on) showing the issue.

Acknowledge Evaluate and Verify

Arm will acknowledge receipt of all reports automatically. You will receive an automated response once your report is received with a personal follow up within 7 days. Within 14 days of receipt of your report, we will provide a general prognosis and expected timescales. Verifying the vulnerability may take longer, depending on its nature, so all timescales will vary accordingly.

Resolve

For verified vulnerabilities, we work with internal teams and external partners to coordinate the release of a vulnerability advisory with the finder and work to resolve the issue.

Where appropriate, we score verified vulnerabilities using CVSS v3.0. Our partners may score vulnerabilities differently, due to the specific context in which our designs are used by them.

Communicate and Disclose

Arm works with finders to ensure coordinated communication and disclosure.

Where you wish to disclose via your own website or other online presence, we request that you work with us to coordinate disclosures appropriately.

In particular, patches or mitigations should be available before disclosure and, in many circumstances, our downstream partners need to have sufficient time to develop their own patches, mitigations and disclosures.

Tracking Vulnerability Reports

We use ticketing and other systems internally to track reports and coordinate our responses. We will include a reference number in our communications with you – please do not remove it from any communications.

Credit

Confirmed vulnerabilities will be credited at https://www.arm.com/security once both mitigations/patches/fixes are available, and the vulnerability has been publicly disclosed.

Publication of Security Information

Security advisories provide information about security vulnerabilities with our products. Our own disclosures will be published at https://www.arm.com/security

Out of Scope Services

We request that you engage in ethical discovery processes and do not conduct Denial of Service activities or exfiltrate any more data than needed to prove a vulnerability.

If you suspect that a denial-of-service vulnerability exists, please report it but do not confirm it in a fashion that could deny service to Arm or its customers.